Customer Relations

The Company places great importance on customer needs and feedback. By actively understanding customer opinions, the Company builds mutually beneficial partnerships with customers. In addition to introducing cost-effective equipment and products, the Company continuously enhances customer satisfaction and overall operating performance through internal quality improvements and self-enhancement initiatives.

Key Focus Areas

• Product and service quality

• Customer privacy

• Innovation

Response Mechanisms

• Customer satisfaction surveys

• Maintaining close communication with customers and protecting customer privacy

• Participation in industry exhibitions

Contact Window

• Sales Department – Mr. Tseng
  Email: sales@cbtech.com.tw

Investor Relations

To establish effective communication channels between the Company and investors, the Company has implemented a spokesperson system and set up an “Investor Relations” section on its corporate website. The Company continues to enhance the timeliness and transparency of information disclosure to facilitate investors’ access to relevant information. Shareholders may provide suggestions through regular shareholders’ meetings, the Investor Relations contact mailbox on the Company website, or by telephone.

Supervisor Contact Window

• Supervisor Mr. Tseng
  Email: supervisor@cbtech.com.tw

Key Focus Areas

• Corporate governance

• Ethical management

• Operating performance

• Regulatory compliance

Response Mechanisms

• Annual general shareholders’ meetings

• Investor conferences held from time to time

• Timely disclosure of material information via the Market Observation Post System (MOPS)

• Investor relations contact window and telephone for suggestions

Contact Window

• Spokesperson – Vice President Chien
  Email: spokesman@cbtech.com.tw

Supplier Relations

The Company has established a supplier evaluation system and conducts regular on-site audits of suppliers to assess supply capabilities and the environmental and social impacts of their products. The Company also continuously requires suppliers to comply with social responsibility standards within the supply chain. Through close cooperation, both parties work together to achieve sustainable business operations and growth.

Key Focus Areas

• Market image

• Supplier management

• Regulatory compliance

Response Mechanisms

• Communication of product quality requirements and adherence to integrity and anti-corruption principles

• Supplier evaluations

• Signing of commitment letters

Contact Window

• Procurement Section – Manager Yeh
  Email: vicky1121201@cbtech.com.tw

Employee Relations

In personnel recruitment and employment, the Company provides equal treatment regardless of race, religion, gender, age, or nationality. The Company regards all employees as its most valuable assets and is committed to caring for employees and fostering a high-quality working environment. Efforts are made to reduce occupational safety and health risks, establish smooth communication channels, and maintain harmonious labor–management relations.

Key Focus Areas

• Employee communication and care

• Occupational health and safety

• Diversity and equal opportunity

• Regulatory compliance

Response Mechanisms

• Regular and ad hoc communication and meetings between supervisors and employees

• Periodic employee health examinations

• Dedicated email mailbox managed by designated personnel for employees to express opinions, complaints, or report concerns

• Implementation of various education and training programs to develop and cultivate talent

Contact Window

• Administration Department – Ms. Chen
  Email: anna_chen@cbtech.com.tw